Badilag Holds the Second Workshop on Information Desk

Jakarta l Badilag.net

Badilag holds a workshop on Information Desk from 26 to 28 of March in Jakarta. It is the second time since Badilag successfully held the first workshop in December last year. It is cooperation between Badilag and the Family Court of Australia. It is facilitated by Australia-Indonesia Partnership for Justice (AIPJ).

This workshop is attended by 30 participants. Each participant represents each the High Religious Court.

Some speakers deliver their presentation in this workshop including Suhadi (justice),  Aria Sujudi (Judicial Reform Team Office of the Supreme Court), Leisha Lister (Executive Advisor of FCoA), Theresa Layton (trainer and consultant from Family Court of Australia, Indah Wilujeng (Women Headed Households) and Cucu Saidah (from AIPJ).

According to the Director General of the Religious Courts, Wahyu Widiana, officers of the Information Desk play an urgent role in delivering services to justice seekers. He said that besides websites, Information Desk is also important in providing information to clients.

He emphasized that all Religious Courts had to pay a great attention to the information desk. Excellent service delivered in an information desk will create a good image on court performance.

This workshop is aimed to improve skills of information desk officers. Wahyu Widiana realized that Badilag can not involve all officers of information desk throughout Indonesia. It is due to a huge numbers.

To provide trained staff for information desk in all Religious Courts is almost difficult through this workshop. Therefore, all participants are suggested to spread what they got from the workshop to other Religious Courts.

“I have sent an official letters to all chiefs of the High Religious Courts that all participants could inform other court apparatus on skills and knowledge they gained from the workshop,” Wahyu Widiana said.

Leisha Lister said that problem of transparency and public services are international issues, including in Australia.

“We would like to share some experiences about this,” she said.

Program Director of AIPJ, Nicola Colbran warned that to be an information desk staff was not an easy task.

According to her, people who come to courts are those facing psychological problems. They will be very sensitive if they are improperly treated. They can be also angry to courts.

“In this workshop, all participants will get an important skill on how to treat people with psychological problems,” she said.

(Rahmat Arijaya)